Privacy Policy
Your New Driveway · Last updated: 9 July 2026
Your New Driveway ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, store and disclose your personal information, and how we comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. What information we collect
We collect personal information that you provide to us directly, including your name, phone number, email address, residential suburb or postcode, and details about the driveway work you are enquiring about. We may also collect information you give us over the phone, by email, or through our website and social media pages.
2. How we collect it
We collect your information when you:
complete a "Free Driveway Assessment" enquiry or lead form (including forms shown through Facebook or Instagram ads);
contact us by phone, email, or messaging;
visit or interact with our website or social media pages.
When you submit an enquiry through a Facebook or Instagram lead form, that information is collected via Meta Platforms and provided to us so we can respond to your request. Meta's own handling of your data is governed by Meta's Privacy Policy.
3. How we use your information
We use your personal information to:
contact you to arrange and carry out your free driveway assessment and quote;
provide, schedule and follow up on our products and services;
respond to your enquiries and communicate with you about your job;
manage our business, records and customer relationships;
meet our legal and regulatory obligations.
4. Disclosure of your information
We do not sell your personal information. We may share it with trusted third parties who help us run our business — for example, scheduling or quoting software, subcontractors directly involved in your job, or our accountants — and only for the purposes described in this policy. We may also disclose information where required or authorised by law.
5. Storage and security
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, modification or disclosure. Information may be stored electronically by us and by our service providers. We retain personal information only for as long as necessary to provide our services and meet our legal obligations.
6. Accessing and correcting your information
You may request access to the personal information we hold about you, or ask us to correct it, at any time by contacting us using the details below. We will respond within a reasonable period.
7. Marketing
We may contact you about our services. You can opt out of marketing communications at any time by contacting us or using any unsubscribe option provided. This will not affect communications directly related to a job you have requested.
8. Cookies and website analytics
If you visit our website, we may use cookies and similar technologies to understand how visitors use the site and to improve it. You can disable cookies through your browser settings, though some features may not work as intended.
9. Complaints
If you believe we have breached your privacy, please contact us first so we can address your concern. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
10. Contact us
Your New Driveway
Canberra, Australian Capital Territory, Australia
Email: hello@yournewdriveway.com.au
Phone: 0487 599 041
Trading as: Your New Driveway
We may update this policy from time to time. The current version will always be available at this page.